diff --git a/src/components/data/complaintformdialog.vue b/src/components/data/complaintformdialog.vue
index 75625fd..d127a02 100644
--- a/src/components/data/complaintformdialog.vue
+++ b/src/components/data/complaintformdialog.vue
@@ -262,9 +262,55 @@
           </el-alert>
         </div>
 
+        <!-- 人工查重：复用现有姓名、身份证、电话精确 OR 查询 -->
+        <div class="manual-search-panel">
+          <div class="manual-search-header">
+            <div>
+              <div class="manual-search-title">没有找到要合并的记录？</div>
+              <div class="manual-search-description">
+                可输入已登记来件人的完整姓名、完整身份证号或完整联系电话继续查找
+              </div>
+            </div>
+            <el-tag type="info" effect="plain">精确匹配</el-tag>
+          </div>
+
+          <div class="manual-search-bar">
+            <el-input
+                v-model="manualSearchKeyword"
+                placeholder="例如：张三、完整身份证号或完整联系电话"
+                clearable
+                :disabled="duplicateLoading"
+                @keyup.enter="handleManualSearch"
+                @clear="handleClearManualSearch"
+            >
+              <template #prepend>查找历史来件</template>
+            </el-input>
+            <el-button type="primary" :loading="duplicateLoading" @click="handleManualSearch">
+              查找可合并记录
+            </el-button>
+            <el-button v-if="isManualSearch" :disabled="duplicateLoading" @click="handleClearManualSearch">
+              恢复自动匹配结果
+            </el-button>
+          </div>
+        </div>
+
+        <div class="duplicate-result-header">
+          <span>{{ isManualSearch ? '人工查找结果' : '系统自动匹配结果' }}</span>
+          <span v-if="isManualSearch" class="search-keyword">查询条件：{{ activeManualSearchKeyword }}</span>
+        </div>
+
           <!-- 重复记录列表 -->
           <div class="duplicate-list" v-loading="duplicateLoading">
-            <el-empty v-if="duplicateList.length === 0 && !duplicateLoading" description="未发现重复记录，您可以继续添加" />
+            <el-result
+                v-if="duplicateLoadFailed && duplicateList.length === 0 && !duplicateLoading"
+                icon="error"
+                title="查询失败"
+                sub-title="请重试查重"
+            />
+            <el-empty
+                v-else-if="duplicateList.length === 0 && !duplicateLoading"
+                :description="isManualSearch ? '未搜索到匹配记录' : '未发现重复记录，您可以继续添加'"
+            />
             <el-result v-else-if="duplicateList.length > 0 && !selectedCardId" icon="warning" title="发现疑似重复记录">
               <template #sub-title>
                 <p style="color: #909399;">请从下方列表选择一条记录进行合并，或选择"不合并，继续添加"</p>
@@ -854,6 +900,13 @@ const handleNextStep = async () => {
     feedback.msgWarning("请完善必填信息")
     return
   }
+  manualSearchKeyword.value = ''
+  activeManualSearchKeyword.value = ''
+  isManualSearch.value = false
+  selectedCardId.value = null
+  selectedCard.value = null
+  duplicateList.value = []
+  duplicateLoadFailed.value = false
   currentStep.value = 1
   await fetchDuplicateList()
 }
@@ -904,23 +957,71 @@ const handleConfirmMerge = async () => {
 }
 
 // 获取查重列表
-const fetchDuplicateList = async () => {
+const fetchDuplicateList = async (query) => {
   duplicateLoading.value = true
+  duplicateLoadFailed.value = false
   try {
-    const body = {
+    const body = query || {
       responderIdCode: formData.value.responderIdCode,
       responderName: formData.value.responderName,
       responderPhone: formData.value.responderPhone,
     }
     const res = await maileRepeatt(body)
     duplicateList.value = res?.complaintCollectionRepeatDTOS || []
+    return true
   } catch (e) {
     console.error("查重失败", e)
+    duplicateLoadFailed.value = true
+    feedback.notifyError("查询失败，请重试")
+    return false
   } finally {
     duplicateLoading.value = false
   }
 }
 
+// 人工搜索使用同一个关键词精确匹配姓名、身份证或电话
+const handleManualSearch = async () => {
+  if (duplicateLoading.value) return
+
+  const keyword = manualSearchKeyword.value.trim()
+  if (!keyword) {
+    feedback.msgWarning("请输入完整姓名、身份证号或联系电话")
+    return
+  }
+
+  manualSearchKeyword.value = keyword
+  selectedCardId.value = null
+  selectedCard.value = null
+
+  const success = await fetchDuplicateList({
+    responderIdCode: keyword,
+    responderName: keyword,
+    responderPhone: keyword,
+  })
+  if (success) {
+    activeManualSearchKeyword.value = keyword
+    isManualSearch.value = true
+  }
+}
+
+// 清空人工搜索并恢复当前来件人的自动查重结果
+const handleClearManualSearch = async () => {
+  if (duplicateLoading.value || (!manualSearchKeyword.value && !isManualSearch.value)) return
+
+  const previousKeyword = activeManualSearchKeyword.value
+  manualSearchKeyword.value = ''
+  selectedCardId.value = null
+  selectedCard.value = null
+
+  const success = await fetchDuplicateList()
+  if (success) {
+    activeManualSearchKeyword.value = ''
+    isManualSearch.value = false
+  } else if (isManualSearch.value) {
+    manualSearchKeyword.value = previousKeyword
+  }
+}
+
 // 选择卡片
 const handleSelectCard = (item) => {
   const id = item.complaintId || item.negativeId
@@ -983,6 +1084,10 @@ watch(
 
         duplicateDrawerVisible.value = false
         duplicateLoading.value = false
+        duplicateLoadFailed.value = false
+        manualSearchKeyword.value = ''
+        activeManualSearchKeyword.value = ''
+        isManualSearch.value = false
         autoDuplicateLoading.value = false
         duplicateHintVisible.value = false
         duplicateCount.value = 0
@@ -1180,6 +1285,10 @@ async function onSubmit() {
 const duplicateDrawerVisible = ref(false)
 const duplicateList = ref([])
 const duplicateLoading = ref(false)
+const duplicateLoadFailed = ref(false)
+const manualSearchKeyword = ref('')
+const activeManualSearchKeyword = ref('')
+const isManualSearch = ref(false)
 
 const onCheckDuplicate = async () => {
   duplicateDrawerVisible.value = true
@@ -1366,6 +1475,65 @@ h2 {
   }
 }
 
+.manual-search-panel {
+  margin: 0 20px 18px;
+  padding: 16px;
+  border: 1px solid #d9ecff;
+  border-radius: 8px;
+  background: #f5faff;
+}
+
+.manual-search-header {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 16px;
+  margin-bottom: 12px;
+}
+
+.manual-search-title {
+  color: #303133;
+  font-size: 15px;
+  font-weight: 600;
+}
+
+.manual-search-description {
+  margin-top: 4px;
+  color: #606266;
+  font-size: 13px;
+}
+
+.manual-search-bar {
+  display: flex;
+  flex-wrap: wrap;
+  gap: 10px;
+  align-items: center;
+
+  .el-input {
+    flex: 1;
+    min-width: 320px;
+    max-width: 520px;
+  }
+}
+
+.duplicate-result-header {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  margin: 0 20px 12px;
+  padding-bottom: 8px;
+  border-bottom: 1px solid #ebeef5;
+  color: #303133;
+  font-size: 15px;
+  font-weight: 600;
+
+  .search-keyword {
+    color: #409eff;
+    font-size: 13px;
+    font-weight: 400;
+  }
+}
+
 .duplicate-list {
   min-height: 200px;
 }